Responsible Gambling
At Casinolab, we are committed to promoting responsible gambling practices and ensuring that our players enjoy a safe and secure gaming environment. We understand that gambling should be an entertaining activity, and we take our responsibility seriously to help prevent gambling-related harm.
Our Commitment to Player Safety
As a licensed operator in the United Kingdom, Casinolab adheres to the strict regulations set forth by the UK Gambling Commission (UKGC). We are dedicated to maintaining the highest standards of player protection and responsible gambling practices as of March 2026.
Gambling Responsibly
Gambling should always be viewed as a form of entertainment, not as a way to make money or solve financial problems. Here are some key principles to keep in mind:
- Only gamble with money you can afford to lose
- Set time and money limits before you start playing
- Never chase your losses
- Take regular breaks from gambling
- Don't gamble when you're upset, depressed, or under the influence of alcohol or drugs
- Keep gambling in perspective – it's just one form of entertainment among many
Player Protection Tools
We provide various tools to help you maintain control over your gambling activities:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your account. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Establish limits on how much you can lose over a specific period. Once reached, you won't be able to continue gambling until the limit resets.
Session Time Limits
Control how long you spend gambling by setting session time limits. You'll receive notifications when your time is nearly up.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.
Self-Exclusion
If you need a break from gambling, you can self-exclude from your account for periods ranging from 24 hours to permanently. During this time, you won't be able to access your account or receive promotional materials.
Underage Gambling Prevention
Casinolab has a zero-tolerance policy towards underage gambling. All players must be 18 years or older to create an account and gamble on our platform. We use advanced age verification systems and regularly monitor accounts to prevent minors from accessing our services.
Signs of Problem Gambling
It's important to recognize the warning signs of problem gambling:
- Spending more time or money gambling than you can afford
- Lying to family or friends about your gambling activities
- Feeling anxious or irritable when not gambling
- Chasing losses with bigger bets
- Neglecting work, family, or other responsibilities to gamble
- Borrowing money to fund gambling activities
- Feeling guilty or remorseful after gambling
Getting Help
If you're concerned about your gambling habits or those of someone you know, help is available. Contact these organizations for support:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free from landlines and mobiles)
Live Chat: Available 24/7
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope to solve their common problem and help others recover from gambling addiction.
Website: www.gamblersanonymous.org.uk
Helpline: 020 7384 3040
BeGambleAware
The leading charity in Britain committed to minimizing gambling-related harm.
Website: www.begambleaware.org
GAMSTOP
A free service that allows you to put controls in place to restrict your online gambling across all licensed operators in Great Britain.
Website: www.gamstop.co.uk
Third-Party Software
You may also consider installing third-party software to help control your gambling:
- Gamban - Blocks access to gambling websites and apps
- Qustodio - Parental control software that can block gambling sites
- Net Nanny - Internet filtering software
Contact Us
If you have any questions about responsible gambling or need assistance with setting up player protection tools, please contact our customer support team:
Email: [email protected]
Live Chat: Available 24/7 through your account
Phone: +44 20 3807 0004 (Monday to Sunday, 9:00 AM - 11:00 PM GMT)
Regulatory Information
Casinolab is licensed and regulated by the UK Gambling Commission under license number 39435. Our license details can be verified on the UK Gambling Commission website.
This page was last updated on March 15, 2026.
Remember: When the fun stops, stop.
