Privacy Policy

Effective Date: 1 March 2026

Welcome to Casinolab. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.casinolab.com and use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Identification Information: Name, date of birth, email address, postal address, phone number, and other similar contact data.
Account Information: Username, password, and other registration details.
Payment Information: Payment card details, billing address, and transaction history.
Usage Data: Information about how you use our website, including IP address, browser type, pages visited, time and date of visits, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our website and services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
To process your transactions and send you related information, including confirmations and invoices.
To communicate with you, including responding to your inquiries and sending you important updates.
To improve our website, services, and customer experience.
To detect, prevent, and address fraud, security breaches, and other illegal activities.
To send you marketing communications, where you have consented to receive them.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on the following legal grounds:

Performance of a contract: To provide you with the services you have requested.
Legal obligation: To comply with applicable laws and regulations.
Legitimate interests: For our business purposes, such as fraud prevention and improving our services, provided your interests do not override those interests.
Consent: Where you have given us explicit permission to use your data for specific purposes, such as marketing.

4. Sharing Your Information

We may share your personal data with the following parties:

Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, identity verification providers, and IT services.
Regulatory Authorities: When required by law or regulation, or to comply with lawful requests.
Law Enforcement: To protect our rights, investigate fraud, or comply with legal processes.
Business Transfers: In connection with any merger, sale, or acquisition of our business or assets.

We do not sell your personal data to third parties.

5. International Data Transfers

Your information may be transferred to, and processed in, countries outside the UK. Whenever we transfer your personal data outside the UK, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal obligations.
Right to Restrict Processing: Request limitation of how we use your data.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Data Portability: Request transfer of your data to another service provider.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the details below.

9. Cookies

We use cookies to enhance your experience on our website. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings, but this may affect the functionality of our site.

For more information about the cookies we use, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casinolab Support Team
Email: [email protected]
Address: Casinolab Ltd, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit https://ico.org.uk for more information.